Additional Terms for Flat Rate Services
  • Account set up required.
  • Most remote packages are flat rate services.* Additional services will be billed at our regular rates. *Pay per minute and subscription options also available. Please consult technician during service call.
  • System requirements: Windows XP and a high speed internet connection. CD-ROM drive and an available USB port in cases where software installation is required or device set up is included.
  • Accept Terms of Service
  • A service appointment fee of $25 will be charged to your credit card at the time of your appointment unless appointment is cancelled a minimum of two (2) hours prior to your scheduled appointment. This amount will be credited to your service fees at close of service or converted to minutes and added to your account if the appointment is missed.


Additional Terms for Subscription Plan

  • Customer's use of the Plan is governed by the Terms of Service.
  • This is a twelve (12) month non-refundable subscription plan.
  • For a complete list of what is and is not supported under this plan, please see below.
  • Upon sign-up, credit card will be charged a set up fee of $89.95, which will include the first 30 days of service. Thereafter, customers will be billed monthly on the anniversary day of initial purchase.
  • The $89.95 set up fee applies to all additional PCs purchased. However, in the event that the customer purchases up to two (2) PCs and set up for each is scheduled at the same time, only one (1) set up fee will apply to both computers.
  • Save 5% with annual pre-pay (charged $346.18 at outset of plan, a savings of $18.22).
  • Customer is not considered to be on the subscription plan until the New England PC Services-issued software is loaded onto their system. New England PC Services will attempt to clean the customer's system enough so that the software can be installed.
  • Subscriptions will automatically renew after the first year on a month to month basis. After the first year, customer may cancel at anytime with thirty (30) days written notice.
  • What the subscription plan supports - this plan includes installation, usage and navigation for all New England PC Services supported applications (and limited diagnostic assessment only for applications not supported by New England PC Services). Unlimited backup storage.

    Any Windows XP PC (desktop or laptop) - diagnose and fix problems, PC tune-up, security, software support
    MP3 Player - set up your new player (iPod), learn to rip a CD, download music, iTunes or Windows Media Player
    Digital Camera - set up, learn how to transfer and print digital photos
    PDAs - get connectivity help with a Blackberry or Treo
    SmartPhone/VOIP - help with connectivity, downloading, internet applications
    Virus/Spyware - set up and support for New England PC Services anti-spyware and anti-virus applications, identify and remove threats
    Backup and File Restore - set up and support for automatic online backup and restoration of data files (to any PC): photos, documents, music and emails; unlimited storage
    Microsoft Office - installation and operation, does not include training
  • What the subscription plan does not support - this plan does not include support for accounting, financial, database, CAD/CAM or similar software; network, router printer or scanner support, or on-site computer support (in-home/in-office).

    Hardware - training or any hardware related issues
    Printer - errors messages, update drivers, printer sharing
    Scanner - errors messages, update drivers, training
    Router/Network Devices - set up or support for small networks, security and file sharing
    In-Home/In-Office Support - on-site support by a certified technician. See rates below.


*Unlimited Online PC Support - refers to support for a single PC and specific issues outlined above. If New England PC Services determines that any customer is abusing or otherwise using the service excessively, customer will be notified and New England PC Services may restrict or terminate customer's access to the service. If New England PC Services determines a customer is using the service for illegal or inappropriate activities, this may be deemed reason to cancel subscription. Please see the Terms of Service for details. At New England PC Services, we also offer On-Site Computer Support (in-home/in-office visit) at an additional rate of $149 per hour (plus travel if applicable at the same rate). If you need in-home or in-office computer support, our certified on-site technicians are on-call and available in the New England region. To request an on-site service call, simply go to our contact us page and chat, email or call us to request the best date and time for a visit.